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MEP EP#330: Rogue Gerbers – Jerry McDaniel of Customer Care at MacroFab

Podcast Notes

Jerry McDaniel

  • Has been at Macrofab for over 5 years
  • Currently the Director of Customer Success
  • Previous life, he was the CTO/CFO of Litigation Records Services
    • A records retrieval company in Texas managing litigation records for both Plaintiff and Defense attorneys
  • Application support for Presensoft Inc. for almost 11 years

Customer Success

  • How do you figure out how customer’s act?
  • What is the advice you can give to engineers?
  • What is the weirdest thing a customer has ever done?

Special thanks to whixr over at Tymkrs for the intro and outro!