If you come across a defect or issue with your recently shipped order, you can now report and request a return all within the MacroFab platform.
Once your order has shipped, the menu option for ‘Order Returns’ will show up on the left (Figure 1). From there, click ‘Create a Return’ to generate a unique return ID.
Fill out the ‘Defect Report Form’ (Figure 2) with the issue type, reference designator, and a description of the issue. If you would like to upload supporting images, these are helpful to our diagnostics team but not required. Additionally, check the box next to ‘Request a pre-paid return label’ and let us know how many units you will be shipping back to us. We will email your shipping label as soon as your return request is approved.
Let’s say you find two defects or issues within the same order. For example, one unit of your order is missing a part and another has an incorrect rotation. You may continue to report separate defects for the same return request until the return has been approved and your label sent (Figure 4).
What if your return has been closed out and sent back to MacroFab and you find yet another issue? No problem, create another return within your order by repeating the steps above (Figure 3).
For any additional help with creating or managing a return, please contact Customer Success at firstname.lastname@example.org